Playstation live chat1/7/2024 ![]() ![]() What this has to do with anything at all, I really don't know. In the end the support person finally agrees to try to do another appeal with their "external" repair service, but she doesn't think it will do anything, since they aren't even part of Sony. I get told "Well, when the plates are broken, you could have spilled water on the Playstation and that might have broken the drive". I argue that this makes no sense, since the drive is broken, not the faceplates and this his obviously nothing to do with each other. You can pay us 270€ to still fix the thing or send it back. The other (or same one) seems to have gotten some dirt or scratches on it somehow (probably rough handling by the postal service).Ģnd call to PS-Support: I talk for 30-40 minutes with someone who basically tells me: bad luck, since it's damaged we won't do a thing. One of the curved face plates, now seems to be slightly more curved (probably because of the bubble wrap). March, 23rd: I get an email from the support telling me that my warranty is voided since the Playstation is damaged. I've done everything as specified on their support website: DON'T use the original packaging wrap it in bubble wrap multiple times use a heavy carton fill the rest with packaging material, so the console doesn't move. From taking of the faceplate, one of the plates now felt a bit loose and didn't perfectly stick to the console anymore (already a great thing). If that doesn't help, please send the Playstation in for repairs.Īs you can guess, the manual eject and system reset did nothing so I had to send the console in. Now, though, it wouldn't eject the disc anymoreġst call to PS-Support: Please try to manually eject the disc by taking of the faceplates and turning a screw on the disc drive, also please reset the system software. March, 10th: The Playstation first didn't want to take a disc anymore, which got fixed by a restart. I was wrong.īeginning of March: The Playstation started to sound a bit weird when entering a disc in the drive. I was really happy, since I was generally having a hard time (which right now everyone does, I guess) and thought: great, things are starting to look up. I really just want this nonsense to stop, the entire situation is giving me serious anxiety attacks.Įnd of November: I'd gotten lucky and managed to overpay a bit at a retailer (who offered the Playstation at a higher price) for my PS4. Ich habe eine PS5 zur Reparatur eingesendet (Disc wird nicht mehr ausgespuckt), habe aber wegen leichter Kratzer auf einer der Faceplates die Info bekommen, /1qbkX7v0j2 - Stefan Karius March 24, 2021 There are no disadvantages.Ich melde mich um hoffentlich eine Lösung für mein Support-Problem zu bekommen. If you make a purchase, we are made up for a small commission which we can use to finance the free-to-use site. Links to Amazon, Media Market, Saturn and some other retailers are usually affiliate links. More reports are available on Playstation, Sony and Twitter.ĭiscuss the news on the PlayStation forum. There could be a different account that will only post the usual support messages and retweet how-to video in the future. Since it’s possible the Ask PlayStation Twitter account will remain in existence and only one to one support is being discontinued, its future is still unknown. It’s a secret that this particular support was pretty resource intensive, especially considering the enormous audience of PlayStations and the smaller hurdles that could be overcome by a little research by yourself. The reason for this change was not revealed. It also explains how players can reset their passwords, which is accomplished via the PlayStation Online assistant.Ī statement in the statement said that personal PlayStation support, via Twitter, will not be available from the 1st of August. If your PlayStation is defective and you want it to be repaired, you will go to PlayStation to find it. I will also open a page referred which describes how and how much problems Xbox support can be asked for. This includes the PlayStation general support website where players can run through different categories. The idea behind this is to provide a strong understanding of resources that help players to solve the problem. Sony announced the setting of 1-1 support on the Ask-by-Sea Twitter account known. Instead, players can access the official PlayStation website, articles and self-help resources, and the YouTube channel with a video Getting support. As of August 1, 2022, this offer won’t be available. Until Ende July, PlayStation players can use Twitter – asking for a PlayStation to speak directly with support. Sony announced that the Introduced in 2011 ended 1-to-1 support on Twitter. Sony refers to different support options, from the company’s official website. Support for 1-on-1 via Ask PlayStation is going to end at the end of the month.
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